Terms of sales

TERMS OF SALES

1. By the only fact of placing an order, the buyer accepts our general conditions of sale. These replace all other conditions specific to the buyer.

2. Orders are accepted only to the extent of the availability of goods and as long as the buyer accepts our general conditions of sale. Our offers are sent without commitment of maintenance of the mentioned prices for more than five days.

3. Our delivery times are without obligation. A late supply cannot be grounds for refusal or refusal compensation.

4. Unless otherwise stated our prices are leaving our factory. Deliveries are at the risk of the recipient.

5. Any complaint must be in writing within 5 days after receipt of the goods.

6. In case of force majeure, orders and deliveries may be partially or completely postponed, reduced or even cancelled during the entire period during which our company would be prevented from delivering normally.

7. Any recovery of merchandise is subject to the agreement of our company.

8. Unless otherwise stipulated our goods are payable in cash, net and without discount. Any invoice refused without valid reason will be increased by collection and protest fees. Any invoice not paid at the due date will bear interest following the discount rate of the National Bank + 2%. In any case, in the absence of payment or reasonable payment proposal, after formal notice by registered letter, the amount due will be increased by a flat rate of 10% with a minimum of 25 €.

9. For all disputes, the courts of Charleroi are the only competent

10. If the item has been received damaged by you or has defects within the expected life of the item, you can use our guarantee scheme. Send an email to info@ebhc.be. Always state your order number, the product and what is wrong with the product. We use the statutory warranty conditions. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. This legal guarantee is also
    described as non-conformity. The term of the legal guarantee is determined by the expected lifetime.

11. For a secure payment environment, EBHC.be cooperates with its partner Ingenico. This payment platform is integrated into the online store EBHC.be. Payment can be made by credit card (Visa or Mastercard), via Bancontact / Mister Cash or via online banking services (KBC, ING or Dexia). Payment by credit card (Visa or Mastercard) is free and quick for the customer. Payment is recorded immediately and we can then send the order immediately. You can also pay with a Bancontact or Mister Cash card. You will be redirected from our site to the Ingenico site, where you can enter your contact details. The amount is immediately withdrawn from your account and EBHC.be can immediately start preparing your package for dispatch. You can also use your trusted Internet banking formula when paying. EBHC.be offers you the possibility to immediately transfer the money to our account using the online bank KBC, ING or Belfius. This payment method also means that the payment is registered immediately with us, so that the order can also be dispatched quickly.